Level 3 Virtualization Experts
24/7 Production Support
We design, operate, and troubleshoot enterprise virtualization platforms
We engineer high-performance virtualization platforms — built for real production environments.
We resolve critical virtualization issues, operate platforms under SLA pressure, and support enterprise environments where failure is not an option.
VMware · XCP-ng · Official Vates MSP (Managed Service Provider) · Belgium, France & EU
When standard support reaches its limits
We take over.
We operate and engineer virtualization environments — including when they break.
Level 3 means solving issues that have no documented solution and require deep system-level expertise.
Hypervisor design, performance tuning, HA clustering, storage integration, GPU virtualization, capacity planning — across VMware and XCP-ng, in production environments at enterprise scale.
When the official escalation chain has no answer, we take direct ownership — with accountability tied to resolution, not ticket closure.
Continuous L3 VMware escalation and operations support across Prodata Systems’ enterprise environments — under real production SLA constraints.
We handle incidents at any hour — including overnight interventions on environments where every hour impacts operations, revenue, and SLA commitments.
Virtualization Expertise in Practice
We design virtualization platforms ready for AI workloads — not just traditional infrastructure.
Hypervisor Architecture Design
Cluster topology, resource pool design, host configuration, and HA strategy — built for your workload profile, not a generic template.
Performance Optimization
CPU and NUMA topology alignment, memory scheduling, storage I/O tuning, network latency reduction — measurable gains without hardware changes.
High Availability & Clustering
HA and DRS configuration, vMotion and XenMotion optimization, failover strategy, and multi-host cluster design for mission-critical uptime.
Storage Integration
vSAN, XOSTOR, iSCSI, NFS, and Fibre Channel — policy design, tier architecture, deduplication strategy, and performance validation under production load.
GPU Virtualization & AI Workloads
GPU passthrough architecture for AI training and inference — NVIDIA H100, A100, L40S. Virtualization platforms designed from the ground up for AI-ready infrastructure.
Capacity Planning & Scaling
Infrastructure sizing based on actual workload profiling, growth modeling, and TCO analysis — so you scale at the right time, without over-provisioning or bottlenecks.
Real-World Situations We Handle
Incident response and proactive expertise — these are the calls we receive and the mandates we take on.
Cluster underperforming despite correct configuration
Configuration audit shows no errors. Monitoring shows no obvious bottleneck. Yet VM performance is consistently below expected levels.
Migration planning that prevented a failed cutover
Organization planning a VMware to XCP-ng migration. Internal team ready to proceed. Pre-migration assessment reveals three critical dependency issues not visible in the initial inventory.
Cluster failure in production
Broadcom ticket on its third escalation. No resolution timeline. We take direct ownership — no queue.
Storage latency collapse
vSAN I/O collapsed. VMs impacted across the cluster. Root cause requires I/O path analysis — not standard L2.
VM performance degradation
VMs slow. Issue impossible to reproduce. Telemetry inconclusive. The problem is real — this is L3 diagnostic territory.
HA and vMotion failures
DRS not moving VMs. HA triggering unexpectedly. Cluster behaving in ways the configuration should not allow.
Failed cutover at 2 AM
Cutover failed. Rollback triggered. Root cause unknown. Next window is three weeks away. Every day impacts operations and revenue.
Security incident overnight
Infrastructure compromised. Night before your most critical business day. No one on the regular line is picking up.
The urgency behind these services is not accidental.
The virtualization landscape shifted fundamentally in 2023 — and the pressure on mid-market organizations has been building ever since.
VMware Expertise
Architecture, optimization, and deep troubleshooting.
- vSphere, vSAN, NSX — full stack design and optimization
- Post-Broadcom licensing strategy and independent cost analysis
- Performance tuning — NUMA, storage, network, scheduling
- Troubleshooting beyond what Broadcom support delivers
- We are not a Broadcom reseller — our advice is not influenced by renewal commissions
VMware to XCP-ng Migration
Risk-controlled platform transition.
- V2V migration with parallel systems during every cutover window
- Pre-migration dependency assessment — risks identified before they become incidents
- Phased approach — non-critical first, mission-critical last
- Rollback strategy defined before any VM is touched
- No unrecoverable migration incidents to date
Level 3 Expert Support
When official support can't close the case.
- Critical incident resolution — VMware, Exchange, Windows Server
- Available on-demand — no prior contract required
- Engineer assigned directly — no queue, no ticket number
- Most critical cases resolved within 24–48h, even when vendor escalations remained open for weeks — with a written root-cause report
24/7 Operations Support
Production environments don't pause at 5 PM.
- Continuous monitoring with defined incident response
- SLA built together — business hours, extended, or round-the-clock
- Proactive alert triage and automatic expert escalation
- Trusted by Prodata Systems for continuous enterprise operations
- Single point of contact — regardless of platform
XCP-ng Enterprise & GPU Virtualization
The enterprise alternative — with AI-ready GPU support.
- Official Vates MSP (Managed Service Provider) — XCP-ng Level 1 & Level 2
- Open-source, no vendor lock-in, predictable per-socket licensing
- 50–70% cost reduction vs post-Broadcom VMware bundles
- GPU passthrough for AI workloads — NVIDIA H100, A100, L40S
- No NVIDIA vGPU licensing required — full performance passthrough
- Same Xen hypervisor trusted by AWS, Alibaba, and IBM
The Virtualization Landscape Has Changed
Broadcom’s acquisition of VMware in November 2023 fundamentally restructured the enterprise virtualization market. Perpetual licenses are gone. Subscription bundles with minimum core requirements replaced flexible per-socket licensing. According to Gartner, more than one third of current VMware workloads could migrate to alternative platforms within the next three years. Source: Gartner via The Register, 2025
The technology hasn’t changed — vSphere, vMotion and vSAN remain mature platforms. The financial and operational risk has.
Unpredictable Licensing Costs
- End of perpetual licenses — subscription only
- European organizations report 800–1,500% cost increases
- 20% surcharge on late renewals past anniversary date
Reduced Flexibility for Mid-Market
- Bundle pricing designed for large enterprises — not mid-market
- Forced to pay for products never deployed
- 3-year minimum commitment — no flexibility
Increased Vendor Dependency
- Partner ecosystem gutted — fewer independent experts
- Support harder to access — less competitive pressure
- Legal risk for non-compliant perpetual license holders
Virtualization Strategy — Key Questions
If you're unsure where to start — start here.
Most consultants operate at Level 1 and Level 2 — known issues, documented solutions. Virtualtek operates at Level 3: we resolve incidents that vendor support and standard MSPs have not been able to close, with direct accountability and a written root-cause report. We are also the official Vates MSP for XCP-ng, a strategic L3 partner for Prodata Systems, and an official Gigabyte AI and NVIDIA partner — single point of contact for the full infrastructure stack.
Yes. We have intervened overnight on production environments impacting revenue, operations, and customer access — including outside contracted SLA windows. The Source Belgium is a documented example: full operational recovery before opening, on one of their highest-revenue days of the year. No prior contract was in place when the call came in. See our support capabilities →
For active incidents: contact us directly via the support page → — no prior contract required, no onboarding delay. For strategic assessments — VMware licensing, platform migration, XCP-ng evaluation — book a free 45-minute expert consultation →. We assess your situation and tell you honestly what we can do before any commitment is made.
Don't Wait for Your Next Critical Incident
Your infrastructure either has an expert behind it — or it doesn’t.
Whether you need an expert assessment, emergency intervention, or a long-term support partnership — the conversation starts the same way.
Serving organizations across Belgium, France, and the European Union.
Partner
of Medium Business Success
AI Infrastructure & Virtualization Experts
Specialized in:
– AI Infrastructure (Official Gigabyte & NVIDIA Partner)
– Virtualization (VMware Expert + Official Vates MSP)
– Enterprise Storage (Open-e, StorONE, Infortrend, AIC)
– RAIGF™ Governance (Exclusive European Distributor)
Contact Info.
Offices.
- Belgium - France - USA
Headquarter.
- Ruelle des colons, 14 - 4252 OMAL - BELGIUM
